In this course a candidate will learn about receiving and making telephone calls, answering questions, resolving problems, giving and taking feedback, and reporting complaints. They will learn the skills and etiquette required while interacting with existing and new customers.
The course content will cover:
Introduction – introducing self and the organization to the customer over a telephone
Making a sales pitch – of the product that you are selling
Cross sell, up- sell, and closing a sale
Building a rapport – through conversation, to understand the likes, dislikes and buying preference of potential customers; inquire about financials
Handle customer complaints, objections and queries – regarding product and service
Manage work within the specified time in conjunction with standard procedures
Maintain a healthy, safe, and secure working environment. Participants will learn to relate to the importance of keeping the place tidy, clean, and free of hazards. They will be given instruction on basic first aid and the procedures to be followed in an emergency.
The training will cover all technical skills and soft skills, with particular emphasis on professional behavior, etiquette, verbal and non-verbal communication.
The approach is interactive, where the participants learn by doing. The sessions will be theoretical as well as practical. On completing the training the candidate will be proficient at making calls to engage customers as well as handle queries and complaints.
Location-based Whatsapp Assistance 
