The open minded policies of the Government of India brought in many policy reforms that led to tremendous growth in the telecom sector. This was further enhanced by digital services such as online payments, reservation (movies, flights, railways, etc.), m-governance, m-commerce, m-education, m-health, online shopping, m-gaming, m2m communications & many such new innovations, Telecom is has and will further pervade into the lives of the common man.
There has been a focus on wider coverage and building on the capacity of the network and technological enhancement. Companies are investing in networks so to reach a wider audience. This continual expansion will keep a pressure on the players in the sector for availability and quality of bandwidth connectivity. At the same time there will be additional focus on spectrum efficiency, small cells, and the intermediate links between the core network and small subnetworks for the mobile broadband thrust.
All these factors culminate in an upsurge that will open up tremendous avenues for employment. However looking at the technological nature of the work the demand will be for trained and skilled manpower.
We at Sona Yukti use a cohesive method that prioritizes the advantages that will develop competency and knowledge of personnel for the telecom sector. We aim to eliminate the existing gap between demand and supply of skilled manpower through training and certification.
With this in mind, and in appreciation of the guidelines laid by the industry, we at Sona Yukti have designed training programs addressing these growing needs with a special impetus on soft skills. The program provides in-depth training in:
- Customer service support
- Resolving queries, request and complaints
- Building rapport with customers
- Proactive selling
- Telephone etiquette
- Shop/shelf and self- management
- Service desk management
- Handle data
Participants are given a complete understanding of the concepts and processes involved in retailing aligned to National Skills Qualification for the posts of:
- Customer Care executive (Call Center)
- Customer Care executive (Relationship Center)
The training program culminates in placement. The placement cell has tied up with the best in industry and every successful participant is ensured a job that meets their skills and knowledge.