IT/ITES
Scope of IT-ITES industry in India:
The ready availability of a talented English-speaking workforce, a time zone difference which is advantageous for businesses, a stable economic and political system, the support of the Government for the industry, increased cost effectiveness, has been the magnet attracting foreign corporations to set up or outsource their IT/ITES requirements.
A recent NASSCOM report stated that the IT/ITES industry was growing at a rate of 25% annually and provided more than 2 million jobs across the country. This sector includes companies that provide services ranging from software development to business process outsourcing. However, there is a wide gap between the number of vacancies versus the skilled manpower to fill those vacancies.
A career in the IT/ITES field requires specialized training and a specialized skillset. Sona Yukti, in collaboration with the Government of India and affiliated to the NSDC (National Skill Development Corporation), conducts courses that prepare youngsters for a bright and promising career in the IT/ITES field. These courses impart the skills and confidence necessary for a successful career in this field, such as:
- Specialized computer knowledge and skills
- Deal directly with customer requests and technical queries
- Reconciliation of customer account
- Payment follow up
- Customer support and relationship management
- Communication skills in business English, verbal and non- verbal
- Data entry
- Graphic and multimedia design
- Software programing languages, products, application , debugging and maintenance
- Soft skills
- Technical documentation
- Testing programs and compatibility
- Creating interfaces
Participants are given a complete understanding of the concepts and processes involved in retailing aligned to National Skills Qualification for the post of:
- Associate Network Engineer
- Collections Executive
- CRM Domestic Non – Voice
- CRM Domestic Voice
- Domestic Biometric Data Operator
- Domestic Data Entry Operator
- Media Developer
- Software Developer
- Technical Support Executive - Non Voice
- Technical Support Executive – Voice
- Technical Writer
- Test Engineer
- UI Developer
- Web Developer
Sona Yukti’s IT/ITES courses are supported by a placement cell with tie-ups with leading corporates. For successful students, these courses are a stepping stone to a fulfilling and lucrative career in the IT/ITES industry.