Tourism & Hospitality

According to a report published by the India Brand Equity Foundation, the Indian tourism and hospitality industry is poised to generate more than 13.45 million jobs.

There has been an increase in both inbound and outbound tourism with the rise of disposable incomes among the billion-strong population in India and the increasing interest in India among the global community. The country is also attracting more investments in this sector from both domestic and international players. This includes everything from luxury hotels and resorts to the neighbourhood fast food kiosk.

With the tourism and hospitality industry being one of the key services sectors, there will always be a demand for trained professionals in this field. This is why Sona Yukti, in collaboration with the Government of India, NSDC as well as other organizations, is providing niche and certified courses in this field.

In the financial year 2015-16 we completed a project titled "HUNAR SE ROZGAR TAK" under the sponsorship of the Department of Tourism, Jharkhand govt.

We trained and placed 190 candidates with various hotels.

These courses will open up the world of tourism and hospitality to youngsters who have the drive and ambition to make a mark for themselves in this field. Sona Yukti offers diverse courses that are tailored to different educational backgrounds and interests, thus making this industry accessible to all.

With this in mind, and in appreciation of the guidelines laid by the industry, we at Sona Yukti have designed training programs addressing these growing needs with a special impetus on soft skills. The program includes:

• Customer-centric service orientation
• Standard of etiquette and hospitable conduct
• Gender and age sensitive service practices
• Health and Hygiene
• Manual housekeeping – floors, ceiling, furniture, fittings
• Tidiness and upkeep
• Collect and dispose waste Pantry and Canteen upkeep
• Documentation
• Communication and interaction
• Behavioural, personal, and telephone etiquette
• Gender and age sensitive service practices
• Health and Hygiene
• Work place hazards and precautionary measures – safety at work

Participants are given a complete understanding of the concepts and processes involved in retailing aligned to National Skills Qualification for the post of:

• Food and beverages – Steward
• Housekeeping attendant

The training program culminates in placement. The placement cell has tied up with the best in industry and every successful participant is ensured a job relevant to the knowledge and skills imbibed.